Communication Skills

Lesson Progress
0% Complete
 
Introduction : Communication Skills
Good communicators master language whether they are speaking, writing, reading or simply standing around. They understand that verbal and non-verbal skills are essential in making messages understandable.
In this lesson, you’ll explore common communication barriers and learn how to overcome them.
 
Communication Skills
We will be talking about communicating through writing and non-verbal communication a bit later, but with all forms of communication, understanding is the key. Worry less about whether or not others understand you, and worry more about your ability to understand other people.
 
What are some of the barriers we face?
The speaker’s words. If the speaker is hurried, uses complicated words, or speaks with an accent, they can be interpreted negatively.
The speaker’s expression. Looking stern, distracted, or disdainful can have a negative impression.
Tone of voice. A sharp, loud, angry sounding voice can be interpreted negatively.
Body language. Hands on hips, drumming fingers, or rolling eyes can be interpreted negatively.
 
Other barriers can include:

  • Noise
  • Distance
  • Hearing difficulties
  • Distractions
  • Inattention
  • Disinterest
  • Emotions
  • Experience
  • Vocabulary
  • Culture
  • Educational level
  • Moods